Developing Effective Operations: Customer Service
One method of meeting customer expectations is monitoring and improving customer service.
How?
Using a mystery shopper.
Google this. Excellent way to earn some part time income.
The downturn is encouraging more businesses to use mystery shoppers, and more people to want to become them.
The benefits of high levels of customer service:
A rat with your biscuit?
A room with a view:
And finally.....
Poor customer service from Ronald. What do you expect?
