Evaluate whether financial rewards would be the
best way to resolve the problem of a dysfunctional group of unmotivated
employees in this restaurant”. [20]
Definition – what could
you define?
Arguments in favour – in
the context of this business.
A bonus or profit share if
the restaurant hits a sales target. Why might this motivate the staff? What
would the benefits of this be to the restaurant? It may lead to improved
customer service. Customers being greeted in a friendly way. Attentive and
knowledgeable waiting staff who will want to sell high margin specials.
Customer service is crucial in the hospitality sector. However, the financial
rewards need to be set at a level which does not take too much or too little of
the business profits.
An increase in the basic
rate of pay may motivate staff. However there is no guarantee that customer
service levels may increase.
On the other hand…..
There are non-financial
ways to motivate staff. What did Maslow and Herzberg suggest? How could you
apply these points and make them relevant to a restaurant? We will talk about
this paragraph in class.
A reasoned conclusion
with some judgement. Perhaps the business could consider a combination of both
sides. Explain why.
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